Ecommerce & Online Store Operations
Course modules
01Plan your online store
Define your customers, product range and store goals. Map the customer journey and prepare a practical setup checklist.
02Build clear product listings
Organise product titles, descriptions, images, variants and prices. Structure collections and navigation so customers can find and compare products.
03Prepare the buying experience
Explore storefront layout, mobile usability and the information customers need before buying. Prepare a checkout-testing checklist and identify payment and delivery arrangements that need verification.
04Manage inventory and orders
Practise stock tracking and map the steps from order receipt to fulfilment. Plan how to handle stock shortages, order changes and delivery updates.
05Support customers consistently
Create helpful enquiry responses and clear order-update messages. Build a simple process for handling customer issues and returns requests.
06Review performance and improve
Explore sales and conversion measures, product performance and campaign tracking. Turn observations into a prioritised improvement plan and regular store-management routine.
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Duration, fee and curriculum are indicative and subject to confirmation before enrolment.